Return/Exchange Policy

1. Return Period:

• For in-store purchases, you have 14 days from the date of purchase to exchange or receive store credit for eligible items.
• For online orders, you have 14 days from the date of delivery to return or exchange eligible items.  Refunds are provided in the form of an Icon e-gift card, which excludes original shipping costs.

2. Eligibility for Returns/Exchanges:

• To be eligible for a return or exchange, the item must be in its original condition, unused, and with all original tags and packaging.
• If returned items are deemed to be worn, used, or without original packaging and hangtags,  the customer will have two options:
  • Pay for the cost of return shipping to have the items sent back to them.
  • Allow us to dispose of the items on their behalf.

3. Items That Cannot Be Returned or Exchanged:

• Sale/Clearance items.
• Any product with a launch date (limited releases).
• Boxers and underwear.
• Hats
• Socks

4. Shipping Costs:

• Shipping charges are not refundable, and they will be deducted from the total amount of your refund or store credit.

5. Return Process:

• To initiate a return or exchange, please follow these steps:

  • Contact our customer service team at info@iconboardshop.com to request a return authorization.

  • Package the item securely, ideally in the original box or in packaging that is comparable in size and provides adequate protection for the item.

  • Include a copy of your receipt or proof of purchase inside the package.

  • Ship the package to the following address:

    Icon Boardshop
    Returns Department
    2501 Saviers Rd
    Oxnard, CA 93033
    United States

  • Once we receive and inspect the returned item, we will process your refund or issue store credit within 1 to 3 business days.

6. Return Shipping:

• You are responsible for the cost of return shipping, unless the return is due to our error or a defective product.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 3 days of receiving the product. We will provide instructions on how to return or exchange the item at no additional cost to you.

8. Contact Information:

• If you have any questions or need assistance with your return, please email our customer service team at info@iconboardshop.com.

9. Policy Updates: - We reserve the right to update or modify this return policy at any time without prior notice.

Thank you for choosing Icon Boardshop. We appreciate your business and look forward to serving you again.